When will you release a new update?

Check Google Play and the App Store for all Project Makeover updates:- The store will remind you when there is an update- The What's New sec...

How do I contact customer support?

Encountered an issue with Project Makeover and can't fix it? Contact our Support Team!Here's how:- Open the Settings menu from the button in...

When will there be new levels?

We will add new levels with each update.

What are boosters and how do I get them?

Matching 4 or more elements of a kind creates a booster. Boosters will clear elements or obstacles to help complete the level easier.You can...

How do I disable notifications sent from the Project Makeover?

1. Open your device's Settings > Applications.2. Find Project Makeover in the list of installed apps and select it.3. Untick Notification...

How do I change language in the game?

Project Makeover supports 11 languages: English, French, Spanish, Japanese, Korean, Portuguese, Russian, German, Italian, Chinese, and Arabi...

How do I get more lives? How many can I have?

You have 5 lives by default. Each time you lose a level, you lose a life. It takes 20 minutes to replenish one life. You can check how many ...

How do I get more gems?

There are several ways to earn free gems:- Log into the game every day to win daily rewards.- Completing makeovers to receive thank you lett...

Where can I find my UID?

Go to Settings by tapping the gear icon in the top right corner of the screen. The Settings panel will appear, and you can see the UID in th...

I can't hear music or sound effects

If you can't hear any music or sound effects, please try the following suggestions:1. Make sure the music and sound effects are turned ...

How do I turn off the sound in the game?

You can turn off the sound in the Settings panel. Tap the gear button at the top right of the screen. Tap the music note button to enable/di...

I’ve been stuck on a level for several days, are some levels impossible to win?

Some levels are very challenging, though none are impossible! Here are some general tips to help:- Check the targets before you start a leve...

What is Daily bonus? How do I get one?

Players who have reached level 23 or higher and have over 4 hours of playtime are eligible for the Daily Bonus.The Daily Bonus rewards playe...

What are the inventory items for ? How do I use them?

Inventory items include accessories and decorations, usually received randomly from mystery boxes. These items can be used on your avatar, d...

Why do I receive an update notice but cannot find the Update in the store?

If the game prompts you to update, but the latest version cannot be found in the store, this is because of the slight delay between when the...

How do I exit the game?

1. On an iPhone X or later, swipe up from the bottom of the home screen, pausing slightly in the middle of the screen. 2. Swipe right or lef...

Why didn’t I receive the thank you letter and gem rewards from my last guest?

The thank you letter and gem rewards usually arrive later, once you’ve completed certain tasks in the next chapter. Keep progressing through...

I have updated the game, but I cannot unlock the latest episode.

Please go back to the last chapter you have completed. You will find a task named Next Makeover. Tapping the “Go” button will start the next...

What is a Status? How can I edit my Status?

You can add a Status after your nickname to show your mood. You can show up-to three different Statuses at the same time, and players can se...

Why is the game not displaying fully on my folding phone？

If you are using a Samsung Fold3 device, you can adjust the game display with the following steps:Settings > Advanced features > Labs ...

How do I report a cheater?

We have a zero-tolerance policy for cheating in the game, so please let us know if you see any suspicious behavior (e.g. finishing all the m...

How do I report inappropriate ads?

Inappropriate ads are not allowed in the game. If you come across ad content you think is inappropriate, you can contact Customer Support wi...