Items are usually delivered instantly, but in some circumstances, it may take longer. When such delays occur, please try the steps below:
1. Make sure you have a stable internet connection
2. Check the game in a couple of hours
3. Restart your device and check again

If the payment failed due to an unstable connection, your purchase will be refunded shortly. You may check your bank account to see if the money has returned. If you are not refunded but have a receipt provided by the app store, please contact us with the following information:
- The number of items you purchased
- The approximate time of your purchase
- A screenshot of your receipt of purchase. (Please note that bank transaction logs or messages do not count here.)