If the game starts from level 1 on your new device when you have connected the new game to your Facebook account, please check if you have connected it to the same Facebook account on both devices.

If you lost part of your game progress, please relaunch the game on your old device, log out of your Facebook account from the Settings page and relog in. Then launch the game on the new device and log into the same Facebook account in the game.

If the problem still persists, contact our customer support and provide the following information:
1. A detailed description of the problem.
2. The level you were on.
3. What happened before your progress was lost (reinstalled the game, switched devices, updated the operating system, etc.).
Please provide as much information as you have, as it can speed up the issue-solving process.