We're sorry that the game is not working well for you. We will try our best to optimize the game. For now, please try the following steps:
1. Make sure your device meets the minimum system requirements.
2. Make sure your device software is updated to the latest version.
3. Make sure your game is updated to the latest version.
If your device meets the requirements above but still has loading issues, please try the following steps.
1. Close the app and start it again. If this doesn’t work, try the next step.
2. Close other apps that are running in the background and enter the game again. If this doesn’t work, try the next step.
3. Restart your device and enter the game.

For Android devices you can try clearing the application cache:
1. Go to device settings > Applications.
2. Select Project Makeover in the application list.
3. Tap the Clear Cache button and reenter the game.

If the problem persists, contact our customer support. Please provide the following information:
- What happened before the crash/freeze? (winning a level, starting a task, purchasing, etc.)
- What was the first time you noticed the problem? (after updating the game, when reinstalling it, etc.)